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Account & billing, note recognition help, other technical issues

Simply Piano

How to purchase & unlock a premium membership

Subscribe to Simply Piano

Learn with your Family (Multiple Profiles)

What to do if your purchase fails or is declined when trying to subscribe to Simply Piano

My Payment Failed - Help!

Is my discount coupon valid? How can I find a discount?

Understanding Simply discounts

Here's a breakdown of our different plans and what's included

Choose an Individual, Duo or Family Plan

What can I access for free in Simply Piano?

How to use Simply Piano with my other Simply subscriptions

How does upgrading work? Will I be charged twice?

Paying with my Apple/Google gift card balance

Using Education Savings Account (ESA) funds with Simply Piano

How to subscribe, receive a free trial and family sharing options

Subscribing to Simply Piano

Billing/cancellations: How to cancel your Simply Piano subscription renewal

Turn off the subscription renewal for Simply Piano

Billing/refunds: How to request a refund for your Simply Piano subscription

Request a Refund for Simply Piano

Billing/cancellations: How to cancel your Simply Piano free trial

How to Cancel my Free Trial

Renew your Subscription

Log into your Simply Piano Account

Log in on Multiple Devices

Add, Delete, or Reset a Profile

Merging Accounts or Updating Your Simply Email

Update the email address linked to your Simply Piano subscription

How can I change the email address associated with my subscription?

Reconnect to your Subscription

Issues receiving or using your 4-digit sign-in code

Recover Lost Progress

How do I find my Apple or Google Play Order ID?

Charged during your Free Trial

Why isn't my premium Simply Piano account working?

Deleting my Simply Account

How to check if you have a Premium subscription in Simply Piano

Logging in, refunds, cancellations, and more

Manage your Simply Piano Account and Billing

Can I buy Simply as a gift for someone special?

How to activate my gift card subscription

Gift cards can help you to share Simply Piano with your friends or family 

Simply Gift Cards

Improve the accuracy of your note recognition

Simply Piano Note Recognition and MIDI Help

Help and advice for when the app cannot hear your piano/keyboard - enabling microphone access

Enable microphone access for Simply Piano

Fix note recognition issues caused by your keyboard's transpose (transposition) setting being accidentally turned on.

The app isn't recognizing my notes correctly

Ways to Improve Note Recognition in Simply Piano for iOS - Acoustic Piano

Ways to Improve Note Recognition in Simply Piano for iOS - Keyboard/Electronic Piano

Ways to Improve Note Recognition in Simply Piano for Android - Acoustic Piano

Ways to Improve Note Recognition in Simply Piano for Android - Keyboard/Electronic Piano

Ways to improve note recognition in Simply Piano

🎶 Note Recognition - Help

Step 1: Using a MIDI Cable with Simply Piano for iOS

Step 2: Regular MIDI Cable -> Connecting to an iOS Device

Step 2: USB MIDI Cable -> Connecting to an iOS Device

Connect to MIDI over Bluetooth

Troubleshooting MIDI on your Apple Device

🍏 iOS: Setting Up a MIDI Connection

Step 1: Using a MIDI Cable with Simply Piano for iPad Pro

Step 2: Regular MIDI Cable -> Connecting to an iPad Pro

Step 2: USB MIDI Cable -> Connecting to an iPad Pro

Setting Up a MIDI Connection for iPad Pro

🍏 iPad Pro: Setting Up a MIDI Connection

Step 1: Using a MIDI Cable with Simply Piano for Android

Step 2: Regular MIDI Cable -> Connecting to an Android Device

Step 2: USB MIDI Cable -> Connecting to an Android Device

Troubleshoot MIDI on your Android Device

🤖 Android: Setting Up a MIDI Connection

Updates on any known issues or bugs with Simply Piano

Simply Piano App Status

Supported OS Versions - Simply Piano

Lagging and Freezing on Android Devices

Lagging and Freezing on Apple Devices

Bluetooth Headphones and Bluetooth MIDI

Will I lose my progress if I delete and reinstall the app?

How to Partner with Simply

Contact us: How to get in touch with the Simply Piano, Simply Guitar, Simply Sing or Simply Draw support team

Contact us - we'd love to hear from you!

How to spot an official Simply website 👀

How to enable White Background (iOS only)

Get advice if you are having technical difficulties

Simply Piano Technical Help

Learning with Simply Piano: The basics

Soloist and Chords - Choosing a Course Path

Simply Piano Courses: Menu Items

How does the Song Library work?

Simply Piano Song Library: Menu & Navigation

Understanding PLAY

Understanding Star Levels

What are 5-minute workouts?

How do streaks work in Simply Piano?

Can I schedule practice reminders?

What languages is Simply Piano available in?

Is the app experience different for children?

Trinity College London piano certificate

Discover more about our Simply Piano song challenges

🎹 Simply Piano Challenges

Can I practice my piano skills on the go with Simply Piano?

Can I use Simply Piano without a piano?

How to hide a song in Simply Piano (Kids Profiles) - iOS only

How do XP and rewards work? (Kids profiles)

Understanding the menu, courses, and more

Using Simply Piano

Healthy Piano Posture

Best Practice Tips

Effortless ways you can help your child to get the most from Simply Piano

Tips for your Piano Journey and getting the most out of Simply Piano

Simply Piano Tips and Tricks

FAQs and everything you need to know about Simply Piano for Apple Vision Pro

Simply Piano XR

Simply Workshops

Simply Classics

More Ways to Learn

Activate your Sweetwater Simply Piano or Simply Guitar subscription

My subscription was purchased through Sweetwater. How do I activate it?

Troubleshooting what to do if your subscription code from Sweetwater does not work

My Sweetwater subscription code doesn’t work, what should I do?

Can I use Simply on more than one device?

Which apps are included in my subscription from Sweetwater?

How can I renew my Simply subscription if I purchased through Sweetwater?

Other Common FAQs

How do I cancel or refund my Simply subscription if I purchased through Sweetwater?

Questions and help with your Simply subscription if you purchased through Sweetwater

Subscribing with Sweetwater

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Simply Piano のサブスクリプションをキャンセルする

Facturations/résiliations : comment annuler le renouvellement automatique de votre abonnement à Simply Piano

Résilier votre abonnement à Simply Piano

Facturación/cancelaciones: Cómo cancelar la renovación de tu suscripción a Simply Piano

Cancelar tu suscripción a Simply Piano

Handy Articles in Other Languages

piano@hellosimply.com

Simply Piano Website

Simply Piano Community

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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