Profiles let every member of your family enjoy their own personalized journey 👨👩👧👦. Everyone can learn at their own pace, use different devices at the same time, and keep their own progress safely saved ✨
Adding profiles
To add a profile (if you don't already have one):
Tap Menu > Add Profile
Add your name, age, and choose your avatar
To set up additional profiles:
1. Tap Menu > Switch Profiles
2. Tap Add a profile
3. Choose your avatar, add your name and age, then click Create
Now, every family member is ready to learn piano, saving their progress in our courses and playing the songs they love! If you have any issues with subscription transfers or other account features, force close and reopen the app to refresh profile updates.
⚠️ If you are on an Individual Plan, you will still be able to create additional basic profiles, but this does not upgrade your plan. You'll need to be on a Family Plan for full access to 5 premium profiles.
👉 To upgrade, head to Menu > Get Family Plan and follow the steps to switch.
Additionally, if you're on an Individual Plan, you can transfer premium access to a different profile if needed. Just reach out to our team in the app or via email, and we'll transfer the access for you!
Deleting Profiles
If you have an individual plan and want to transfer the premium access to a different profile, don't delete the profile. Deleting the profile will delete all progress on it. Instead, reach out to our team in the app or via email, and we'll be happy to transfer the access for you!
To delete a profile:
1. Tap Menu > Switch Profiles
2. Tap Edit ✏️
3. Select the profile you'd like to delete
4. Press Delete in the bottom right corner
5. Confirm that you want to delete this profile by typing “DELETE” and clicking submit.
💡 If the Delete button appears greyed out or inactive, it's likely because that profile currently holds the premium access. Contact us first and we'll move the premium access to another profile - then you'll be able to delete it.
⚠️ ‼️ When a profile is deleted from your account, we cannot restore it. If you have this profile in our other apps Simply Guitar, Simply Sing or Simply Draw, it will also be deleted there, along with your progress in those other apps.
💡 Deleted a profile by accident? While we can’t recover the original progress, we may be able to recreate some of your course progress in a new profile. Reach out to us and we’ll do our best to help!
Reset Your Progress
If you're looking for a fresh start, go ahead and create a new profile by going to Menu > Switch Profiles > Edit ✏️ > Add a Profile. You can also delete the original profile that has your progress, if you'd like.
If you have an individual plan, we're happy to help set up your new profile as the one with premium access. Just reach out to our team in the app or via email.
Have more questions?
Chat: In the app, tap on Menu ☰ > Help & Support
Email: piano@hellosimply.com