Oh no, we're so sorry that you got charged when you shouldn't have. This might have happened due to a difference in time zones, so we always recommend canceling your trial before the last day of your trial period to avoid a charge. But don't worry! Let's get that taken care of for you. 💪
Just follow a few quick steps to get that refunded:
Apple (App Store or iTunes) purchase
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Piano, then choose Submit
You can also speak directly with Apple Customer Support.
Android (Google Play* or Credit Card) purchase
Please reach out to our team through the app by tapping Menu > Settings > Have a Question? and we look into that for you.
*If you started a free trial through Google Play, you may see a pending charge on your bank account near the end of your trial. As long as your subscription is canceled before the last day of your trial period, that pre-authorized charge will be removed.
If you're experiencing an issue, we recommend contacting Google Play directly.
Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)