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Charged during your Free Trial
Josh avatar
Written by Josh
Updated over 5 months ago

Oh no, we're so sorry you got charged when you shouldn't have been πŸ™ˆ. Sometimes time zones can cause these hiccups, so we always recommend canceling your trial before the last day of your trial period. But no worries, we've got your back! Let's get that taken care of for you. πŸ’ͺ

Just follow a few quick steps to get that refunded:

Apple (App Store or iTunes) purchase

  1. Go to Apple's problem reports page: http://reportaproblem.apple.com/

  2. Log in with your Apple ID username (typically your email address) and password

  3. Tap or click "I'd like to"

  4. Choose "Request a refund"

  5. Choose the reason why you want a refund, then choose Next

  6. Choose Simply Piano, then choose Submit

You can also speak directly with Apple Customer Support.



Android (Google Play* or Credit Card) purchase

Please reach out to our team through the app by tapping Menu > Settings > Have a Question? and we'll take care of it for you. πŸ™Œ
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*If you started a free trial through Google Play, you may see a pending charge on your bank account near the end of your trial. As long as your subscription is canceled before the last day of your trial period, that pre-authorized charge will be removed. 😊

If you're still experiencing an issue, we recommend contacting Google Play directly.

Note: Google calls this an 'authorization' that needs to be canceled rather than a refund.


Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)


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