💡 Heads up: Not all of our plans include a free trial — so if you're looking for one, make sure to check the purchase screen for details before subscribing.
Oh no, we're so sorry you were charged when you didn’t expect to be! 🙈 Our free trials are designed to give you time to explore all the premium features before committing. But keep in mind:
👉 All free trials are set to auto-renew, which means they turn into paid subscriptions unless canceled before the trial ends. Also, if a specific Apple ID has already redeemed a free trial, further trials may convert directly to paid subscriptions without another free period.
👉 Sometimes, time zones or app store processing times can sneak in and cause a hiccup, which is why we always recommend canceling your trial at least one day before it ends. Also, Apple may temporarily place a payment validation hold on your account during the trial period. These pending charges are not actual payments unless the trial isn't canceled before it ends.
But no worries, we've got your back! 💪
Just follow a few quick steps to get any charges refunded:
Apple (App Store) purchases
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose the app, then choose Submit
You can also speak directly with Apple Customer Support.
Android (Google Play* or Credit Card) purchases
Please reach out to our team through the app by tapping Menu > Settings > Have a Question? and we'll take care of it for you. 🙌
*If you started a free trial through Google Play, you may see a pending charge on your bank account near the end of your trial. As long as your subscription is canceled before the last day of your trial period, that pre-authorized charge will be removed 😊. These pending charges are referred to as 'authorizations' by Google Play and do not represent immediate payments unless the trial isn't canceled.
If you're still experiencing an issue, we recommend contacting Google Play directly.
Have more questions?
Chat: In the app, tap on Menu ☰ > Settings > Have a Question?
Email: piano@hellosimply.com