If your course progress percentage has dropped, or all your progress seems to have disappeared, don't worry - we can help! đȘ
Check which situation sounds like yours below:
My progress has dropped or completed courses look unfinished
If your percentage is lower than you remember, or a course you completed is no longer showing its gold medal, but you can still see your account and lessons, try these steps first.
Step 1: Force close and reopen the app
Simply Piano doesn't sync progress between devices in real time. If you've been playing on one device and checking on another, a quick refresh usually fixes it:
Fully close the Simply Piano app (swipe it away so it's not running in the background)
Make sure you have a good internet connection
Reopen the app and check your course progress
This fixes it in most cases! đ
Step 2: Still not fixed? Check if new lessons were added
On rare occasions, we add new lessons to existing courses, which can cause the percentage to drop. Open your course and check the orange circle around each lesson â if theyâre still there, your progress is intact.
All my progress is gone
If you can't see any of your progress at all, the app is most likely logged into a different account. Your Simply Piano progress is saved to your account (usually your email address), not to the device itself.
If you started on another phone or tablet and now have a new one, go to the app on your first device and tap Menu > Settings > My Account to see which email address you used to log in. Make sure you are logged in with that same email on the new one.
Important: If you signed up using Login with Apple or Login with Google, you wonât have a separate email registered. Just log into your new device using that same method instead.
If you realize that the account you are logged into is using the wrong email address, you can edit that by going to Menu > Settings > My Account and pressing the green pencil.
If you're logged in but you still don't see any progress, try this step:
đ In the app, go to Menu > Settings > Restore Purchases. This will look for the account that was originally used and help you log into that account.
Still not fixed? Reach out to us đ
If none of the above steps worked, get in touch with our support team. We'll be able to look into your account and restore your course progress directly.
đĄ Heads up! Course and lesson progress can always be restored by our team. However, stars earned in the song library can't be recovered once they're lost.
Have more questions?
Chat: In the app, tap on Menu â° > Help & Support
Email: piano@hellosimply.com
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