If you open the app and your progress isn't showing up, don't worry! We're here to help. Your Simply Piano progress is saved to an account, usually through your email address.
Note: We use the email address you register in the app and not your Apple ID or Google Play email.
Here are some steps to recover your progress:
iOS users
Go in the app to Menu > Settings > Restore Purchases. This will look for the account that was originally used and help you log into that account.
If you realize that the account you are logged into is using the wrong email address, you can edit that by going to Menu > Settings > My Account and pressing the green pencil (or if you don't see 'Settings', head straight to Menu > My Account).
If you have any trouble, you can reach out to us by pressing Menu > Settings > Have a Question?
Android users
Please reach out to us through the app by tapping on Menu > Settings > Have a Question? If you can have your email and either your receipt number or GPA number ready, we'll use these to help locate your progress. Our support team will help you reconnect to your progress in no time!
Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)