My payment failed or was declined - what should I do?
Just when you wanted to get going with the piano! Don't worry - we're happy to help you get set to learn. 😊
If you're making an App Store (iOS) or Google Play (Android) purchase
Here are tips to get that taken care of for you to start learning:
If you're making a credit/debit card purchase
First, let's make sure we've got the right card info, or try a different card. You should have received an invoice in your email, where you'll see the option to 'Pay online'. Press that and you can enter the correct card details or switch to a different card. 💪
Still receiving an error?
You can also get more details from your card provider about what happened there.
As always, we'd love to hear from you. 🤗 Send us a message through the app and we'll help you take care of that error so you can get started playing (Tap Menu > Settings > Have a Question?).
Note: Apple and Google Play do not support purchases in every country. These are the countries that Apple supports and these are the countries Google Play supports 🌐
How can I request a refund or cancel my renewal?
If there's something we can help with, just let us know in the app. But if you decide to, you can request a refund or cancel your subscription renewal with these directions.
Have more questions?
Chat: In the app, tap on Menu ☰ > Settings > Have a Question?
Email: piano@hellosimply.com