My Payment Failed - Help!

What to do if your purchase fails or is declined when trying to subscribe to Simply Piano

Liran avatar
Written by Liran
Updated over a week ago

"My payment failed or was declined - what should I do?"

Just when you wanted to get going with the piano! Don't worry - we're happy to help you get set to learn 😊

If you're making an App Store (iOS) or Google Play (Android) purchase
Here are tips to get that taken care of for you to start learning:

If you're making a credit/debit card purchase

First, let's make sure we've got the right card info or try a different card. You received an invoice in your email and if you open that, you'll see the option "Pay online". Press that and you can enter the correct card details or switch to a different card πŸ’ͺ

You can also get more details from your card provider about what happened there.

And as always, we'd always love to hear from you πŸ€— Send us a message through the app and we'll help you take care of that error so you can get started playing (Tap Menu > Settings > Have a Question?).

Note: Apple and Google Play do not support purchases in every country. These are the countries that Apple supports and these are the countries Google Play supports 🌐

"How can I request a refund or cancel my renewal?"

If there's actually something we can help with, just let us know in the app. But if you decide to, you can request a refund or cancel your subscription renewal with these directions.

Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)

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