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Reconnect to your Subscription
Josh avatar
Written by Josh
Updated over 7 months ago

We've got this - you'll be back to playing with full access to all our awesome courses and features in no time! A few quick steps will help you get back to the account with your subscription 🤩

For Apple purchases:

  1. Make sure your device is logged onto the same Apple ID that purchased the subscription. 

  2. Open Simply Piano and tap the Menu > Settings > Restore Purchases.

  3. You will be prompted to confirm switching to get to the subscribed account. Just confirm that to switch to the account the subscription is on 💪 


For Direct Credit Card Purchases:

  1. Open Simply Piano and tap the Menu > Settings > Have a Question?

  2. Send us your email and the receipt number (if you have that available) and our Support Team will take care of this in less than a Minute Waltz ⏱️


For Google Play Purchases:

  1. Make sure your device is logged onto the same Google Play account that purchased the subscription ✅ 

  2. Open Simply Piano and tap the Menu > Settings > Restore Purchases.

  3. Your subscription will be applied to the account you are logged into, which you can check in the app under Menu > Settings > My Account.


Have more questions? You can talk to us through the app. Tap on Menu > Settings > Have a Question? :)


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