We've got this - you'll be back to playing with full access to all our awesome courses and features in no time! A few quick steps will help you get back to the account with your subscription 🤩
For Apple purchases:
Make sure your device is logged onto the same Apple ID that purchased the subscription.
Open Simply Piano and tap the Menu > Settings > Restore Purchases.
You will be prompted to confirm switching to get to the subscribed account. Just confirm that to switch to the account the subscription is on 💪
For Direct Credit Card or PayPal Purchases:
Open Simply Piano and tap the Menu > Settings > Have a Question?
Send us your email and a screenshot of your purchase receipt and our Support Team will take care of this in less than a Minute Waltz ⏱️
For Google Play Purchases:
Make sure your device is logged onto the same Google Play account that purchased the subscription ✅
Open Simply Piano and tap the Menu > Settings > Restore Purchases.
Your subscription will be applied to the account you are logged into, which you can check in the app under Menu > Settings > My Account.
Bought a subscription but can’t use it on your account?
If you already have a Simply Piano account and purchased a new subscription without logging in (or under a different email), your subscription may be linked to a different, temporary or anonymous account.
In this case, restoring purchases may not work.
Please contact us and include:
The email on your existing account
Where you made the purchase (Apple, Google Play, Direct Credit Card or PayPal)
Your Order ID or a screenshot of your purchase receipt
We’ll help locate your subscription and move it to the correct account.
Have more questions?
Chat: In the app, tap on Menu ☰ > Settings > Have a Question?
Email: piano@hellosimply.com