How do multiple profiles work?
What a beautiful thing - a home full of singers! Your whole family can save their individual progress with up to 5 profiles on the same Simply Sing account. First, make sure to create an account with your email.
How do I create profiles for my family?
Getting started is simple. When you first install the app, if you create an account with your email, you can create your first profile.
To add more profiles:
Press the profile icon at the bottom right corner of the app
At the top of the screen, you'll see the option "Add Profile"
Do I need to share any login details?
To log in to a shared subscription, you'll need to share your email address and 4-digit code with your other family members. There's no password to share - just your email, which is all they need to sign in and pick their own profile.
The 4-digit code never expires, so they only need to enter it once per device. It's not the same as sharing a password, so your subscription and account stay secure.
Can I use the profiles from my other Simply subscriptions?
Of course! Just make sure you're logging in with the same e-mail address as the one associated with your subscription. Here are some more details.
I'm currently on a Sing-Only Plan. Can I still share my subscription?
Yes! All Simply Sing-only subscriptions include premium access for up to 5 profiles on the same account. It just means that those profiles are limited to Simply Sing.
👉 Heads up: There's no Duo Plan for Simply Sing. The only way to get multi-app access is the Family Plan.
If you're looking for access to other Simply apps too, you'll need a Family Plan. How to switch depends on where you are in your current subscription:
🗓️ Your subscription is expiring soon (or has already expired)
Turn off your auto-renewal so it doesn't renew, then once your current plan has expired, download Simply Piano or Simply Guitar and subscribe to the Family Plan through that app 🙌.
⏳ You still have a lot of time left on your subscription (e.g. several weeks or months)
Don't just turn off auto-renewal, you'd end up paying for both your Draw subscription and a new Family Plan at the same time. Instead, get in touch with us and a teammate will cancel your current subscription from today with a pro-rated refund, so you can switch to the Family Plan straight away without double-paying.
Have more questions?
Chat: In the app, tap on Profile > Chat with us 24/7
Email: sing@hellosimply.com