🎯 This article is for learners looking to cancel the renewal of their subscription. If you were searching for steps on how to request a refund instead, see here.
We're sad to hear you'd like to stop learning piano with us! If there's anything we can do for you to continue learning, just let us know.
If you would still like to unsubscribe, just follow the steps below. This will stop your subscription from renewing after the current time ends.
Most subscriptions started on an iPhone/iPad are through the App Store and most subscriptions started on an Android device are through Google Play.
Note: Uninstalling the app does not automatically cancel your subscription.
For App Store Purchases:
Launch the Settings app on your iPhone or iPad
Tap your name
Tap on Subscriptions and choose Simply Piano
Tap on "Cancel Subscription"
For Google Play Purchases:
Open the Google Play Store app on your Android device
Tap the profile on the top right to make sure you’re signed in to the correct Google Account
Tap on the Account, followed by Payments & Subscriptions
Select Simply Piano
Tap Cancel subscription
Follow the instructions
For Direct Credit Card Purchases:
In the app, tap Menu > Settings > My Account > Manage > Cancel Renewal
For PayPal Purchases:
Log in to your PayPal account.
Click Profile (the gear icon) on the top right corner of the page.
Click Pre-approved payments under "Payment settings".
Select the JoyTunes merchant (or Simply by JoyTunes) and click Cancel.
Follow the instructions to cancel the subscription.
This article also refers to those searching in additional languages e.g. kündigung, abonnement kündigen, annulation, résilier l'abonnement, cancelación, cancelar suscripción, résiliation.
Have more questions? You can talk to us through the app. Just tap on Menu > Settings > Have a Question? and we'll be right with you :)