🎯 This article is for learners requesting a refund at the beginning of their subscription. If you were searching for steps on how to cancel the renewal of your subscription, see here.
We're so sorry to see you go 😞 If you've been experiencing a problem with the app, we'd be happy to look into it and help troubleshoot 🙏
If you'd still like a refund, checkout the steps below ⬇️
In case you ever decide to come back to learning to draw, your progress will be saved on your account so you can pick up right where you left off! ✍️
Apple (App Store) purchase 🍏
Our team would love to help you process a refund directly, but Apple doesn't give us access to manage your subscription or request refunds. But don’t worry, you can request a refund from Apple with just a few quick steps 😉
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Draw, then choose Submit
You can also speak directly with Apple Customer Support.
Heads-up: Requesting a refund will also cancel your subscription, which means you'll lose Premium access once the refund is granted.
Not sure how you paid or having trouble requesting a refund?
Just let us know! Our team can look up your account with the email registered in the app or the details on your receipt. Our team can also check if you're eligible for a partial refund, if a full refund isn't available. Reach out to us through the app or via email and we'll take care of that, no problem.
Have more questions?
Chat: In the app, tap on your Avatar > Settings > Contact Us
Email: draw@hellosimply.com