⚠️ Uninstalling or deleting the app does not automatically cancel your subscription. First, you'll need to follow the steps below.
To cancel your subscription and stop it from renewing after the current period ends, just follow the steps below ⬇️. The same steps also work to cancel your free trial and avoid being charged (as long as you cancel the trial at least 24 hours before the trial ends).
But if you're canceling because of an issue with the app, speak to us first, as we'd love to solve it for you!
Looking for instructions on how to request a refund? See here instead.
For App Store Purchases 🍏
For App Store Purchases 🍏
Launch the Settings app on your iPhone or iPad
Tap your name
Tap on Subscriptions and choose Simply Draw
Tap on "Cancel Subscription"
For Google Play Purchases 🤖
For Google Play Purchases 🤖
Open the Google Play Store app on your Android device
Tap the profile on the top right to make sure you’re signed in to the correct Google Account
Tap on the Account, followed by Payments & Subscriptions
Select Simply Draw
Tap Cancel subscription
Follow the instructions
For Direct Credit Card Purchases 💳
For Direct Credit Card Purchases 💳
Contact our support team, either through the app or via e-mail (piano@hellosimply.com) and we'll get that canceled for you 💪
For PayPal Purchases 💲
For PayPal Purchases 💲
1. Log in to your PayPal account
2. Click the gear icon ⚙ on the top right corner of the page to view your account
3. Click Payments
4. Then click Automatic Payments
5. Select the JoyTunes merchant (or Simply by JoyTunes) and click Cancel
6. Follow the instructions to cancel the subscription
Having trouble canceling your subscription?
Just let us know! Our team can look up your account with the email registered in the app or the details on your receipt. Contact our support team, either through the app or via e-mail (draw@hellosimply.com) and we'll get that canceled for you 💪
Have more questions?
Chat: In the app, tap on your Avatar > Settings > Contact Us
Email: draw@hellosimply.com