Profiles are the perfect way to personalize the journey for you and each of your family members. 👨👩👧👦 Each of you can create a profile to progress at your own pace. You can even play at the same time on different devices and your progress will be saved, no problem! 💾
Adding profiles
To add a profile (if you don't already have more than one):
Tap Menu > Add Profile
Add your name, age, and choose your avatar
If you just need to set up additional profiles.
Tap Menu > Switch Profiles > Add a Profile
Add your name, age, and choose your avatar
Now you're all set to learn piano, saving your progress in our courses and the songs you love! If you encounter issues with subscription transfers or other account features, force close and reopen the app to refresh profile updates.
Note: If you are on an Individual Plan, you will still be able to create basic profiles, but you'll need to be on a Family Plan for full access to 5 premium profiles. To upgrade, enter any basic profile and click on any premium content to display the 'switch to family plan' screen. Additionally, you can transfer full access from one profile to another if needed, ensuring that you maintain access to premium features across profiles.
Deleting Profiles
To delete a profile:
Click Menu > Switch Profiles > Edit ✏️
Select the profile you'd like to delete and press Delete on the bottom right corner
Confirm that you want to delete this profile by typing “DELETE” and clicking submit.
If you have an individual plan and want to delete the premium profile and transfer the premium access to a different profile, we're happy to help - just reach out to our team in the app or via email.
⚠️ ‼️ When a profile is deleted from your account, we cannot restore it. If you have this profile in our other apps Simply Guitar, Simply Sing or Simply Draw, it will also be deleted there, along with your app progress.
Reset Your Progress
If you're looking for a fresh start, go ahead and create a new profile by going to Menu > Switch Profiles > Edit ✏️ > Add a Profile. You can also delete the original profile that has your progress if you'd like.
If you have an individual plan, we're happy to help set your new profile as the one with premium access. Just reach out to our team in the app or via email.
Have more questions?
Chat: In the app, tap on Menu ☰ > Settings > Have a Question?
Email: piano@hellosimply.com