When you sign in to Simply, we’ll send a 4-digit code to your email. Think of it as your key to unlock the app on any device.
🔍 Didn’t get your code?
Try these quick checks:
Look in your spam, junk, promotions, or ads folders (sometimes the email gets filtered)
Search your inbox for “account verification code”
Double-check that you entered the right email address - the same one linked to your Simply account
Try signing in with any other email addresses that you may have used by mistake
📱 Using your code
Your 4-digit code never changes or expires. You can use the same code on as many devices as you like.
You’ll only need to enter it again if you log out or reinstall the app.
🍎 Signed in with Apple?
If you originally signed in using Apple (instead of an email address), you won't receive a 4-digit code by email — you'll need to use the Apple sign-in button instead.
On the sign-in screen, tap Continue with Apple instead of entering an email address.
If you chose to hide your email when signing in with Apple, you'll see a private relay address in your account (e.g.
random123@privaterelay.appleid.com). This is expected — just use the Apple sign-in button to log back in.
🛠️ Still stuck?
In rare cases (like if your account was recently updated or moved), things may take a little longer to settle. If you still can’t sign in after trying the steps above, just reach out to us - we’ll be happy to check your account and get you back in.
Have more questions?
Chat: In the app, tap on Menu ☰ > Settings > Have a Question?
Email: piano@hellosimply.com