Oh no, we're so sorry you got charged when you shouldn't have been 🙈. Sometimes, time zones can cause these hiccups, so we always recommend canceling your trial before the last day of your trial period. But no worries, let's get that taken care of for you. 💪
Just follow a few quick steps to get that refunded:
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Draw, then choose Submit
You can also speak directly with Apple Customer Support.
Have more questions?
Chat: In the app, tap on your Avatar > Settings > Contact Us
Email: draw@hellosimply.com