💡 Heads up: Not all of our plans include a free trial — so if you're looking for one, make sure to check the purchase screen for details before subscribing.
Oh no, we're so sorry you were charged when you didn’t expect to be! 🙈 Our free trials are designed to give you time to explore all the premium features before committing. But keep in mind:
👉 All free trials are set to auto-renew, which means they turn into paid subscriptions unless canceled before the trial ends.
👉 Sometimes, time zones or app store processing times can sneak in and cause a hiccup, which is why we always recommend canceling your trial at least one day before it ends.
But no worries, we've got your back! Let's get that taken care of for you. 💪
Just follow a few quick steps to get that refunded:
Apple (App Store) Purchase
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Draw, then choose Submit
You can also speak directly with Apple Customer Support.
Not sure how you paid or having trouble requesting a refund?
Please reach out to our team through the app by tapping on your Avatar > Settings > Contact Us and we'll take care of it for you. 🙌
Have more questions?
Chat: In the app, tap on your Avatar > Settings > Contact Us
Email: draw@hellosimply.com