Purchase Issues on your iPhone/iPad
Debra avatar
Written by Debra
Updated over a week ago

You're so close to starting your lessons - no way this is going to be what stops you! Apple manages all these payments, so there are just a few quick things to check on your Apple ID.

Your purchase failed

Check to see if you have in-app purchases enabled:

  • Go to device Settings

  • Tap Screen Time

  • Tap Content & Privacy Restrictions

  • Turn on Content & Privacy Restrictions

  • Tap iTunes & App Store Purchases

  • Tap In-app Purchases

  • Check Allow

If your purchases are enabled, try to:

  • Log out of your Apple ID

  • Log back in again with your Apple ID

  • Restart your Simply Draw app

  • Try purchasing again

If you are still having purchasing issues, please let us know.

Your purchase was declined

  • Payments are fulfilled by Apple, so we recommend trying their troubleshooting steps first.

  • Heads up that Apple doesn't support purchases in every country. These are the countries that Apple supports.

Have more questions? You can talk to us through the app. Tap on Profile > Contact Us :)


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