Purchase Issues on your iPhone/iPad
Debra avatar
Written by Debra
Updated over a week ago

You're so close to starting your lessons - no way this is going to be what stops you! Apple manages all these payments, so there are just a few quick things to check on your Apple ID.

Your purchase failed

Check to see if you have in-app purchases enabled:

  • Go to device Settings

  • Tap Screen Time

  • Tap Content & Privacy Restrictions

  • Turn on Content & Privacy Restrictions

  • Tap iTunes & App Store Purchases

  • Tap In-app Purchases

  • Check Allow

If your purchases are enabled, try to:

  • Log out of your Apple ID

  • Log back in again with your Apple ID

  • Restart your Simply Draw app

  • Try purchasing again

If you are still having purchasing issues, please let us know.


Your purchase was declined

  • Payments are fulfilled by Apple, so we recommend trying their troubleshooting steps first.

  • Heads up that Apple doesn't support purchases in every country. These are the countries that Apple supports.
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Have more questions? You can talk to us through the app. Tap on Profile > Contact Us :)



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