💡 Heads up: Not all of our plans include a free trial. If you're looking for one, be sure to check the purchase screen for details before subscribing.
Oh no, we're so sorry you were charged when you didn’t expect to be! 🙈
Our free trials are designed to give you time to explore all the premium features before committing. That said, here are a few reasons why you might have seen a charge:
👉 Free trials auto-renew
They automatically turn into paid subscriptions unless canceled before the trial ends.
👉 Trials are one-time only
If you’ve already used a free trial, your next subscription will start as a paid plan (without an additional free period).
👉 Timing matters
Time zones and app store processing times can sometimes cause slight delays. That’s why we recommend canceling at least 24 hours before your trial ends.
👉 Pending charges during the trial
You might see a small temporary charge from Apple or Google Play. This is just a quick check to make sure your payment method works - not an actual payment. It will disappear as long as you cancel before the trial ends 😊
But no worries, we’ve got your back! 💪
You can follow these quick steps to request a refund:
Have more questions?
Chat: In the app, tap on Menu ☰ > Have a Question?
Email: guitar@hellosimply.com