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Why isn't my premium Draw account working?

We'll walk you through this so you can start drawing in no time!

Debra avatar
Written by Debra
Updated this week

Oh no! Let's sort this out 🎨

  1. First, make sure you’re logged in to Simply Draw with the same email address you used for purchasing

  2. If you signed in with your Apple ID and you chose to hide your email, you'll need to keep logging in with your Apple ID instead

  3. If you're still not seeing premium access, tap on your Profile (top left) > then tap Settings (top right) > and then 'Restore Purchase', this should do the trick!


Have more questions?

Chat: In the app, tap on your Avatar > Settings > Contact Us


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