Why isn't my premium Draw account working? 🎨
Oh no! Let's sort this out.
First, make sure you’re logged in to Simply Draw with the same email address you used for purchasing.
If you're still not seeing premium access, tap on your Profile (top left) > then tap Settings (top right) > and then 'Restore Purchase', this should do the trick!
I have a Family Plan but can't access Simply Draw 🤔
This should be an easy one! Make sure you’re logged in to Simply Draw with the same email address you used for your Simply Piano, Guitar or Sing account (the login screen is available from the top-left 'profile' icon).
Purchase Issues on your iPhone/iPad 🍏
No matter if your purchase was declined or failed, we'll take you step by step until you’re all set to start drawing!
Have more questions?
Chat: In the app, tap on your Avatar > Settings > Contact Us
Email: draw@hellosimply.com